Terms and conditions

Welcome to Candlehand.com (hereinafter referred to as Website) website. Please read the following terms and conditions (hereinafter referred to as T&C) carefully before using this website. By using the Website You agree with the provisions established in T&C. The T&C covers the relationship between Website owner, i.e. Mandatus LTD, legal code 302569754, address Mikulionių g. 18, Mikulionių k., LT-15140 Vilniaus r., Republic of Lithuania, email info@candlehand.com (hereinafter – Company) and the Website user (hereinafter referred to as Client and / or You), in particular matters in regards purchase of Company’s manufactured products offered on the Website (hereinafter referred to as Products), such Products’ shipping and returns and Your data protection policies. You must be at least 18 years of age to use this Website.

GENERAL PROVISIONS

PURCHASE OF THE PRODUCTS

You are entitled to place an order on the Products offered in the Website and purchase the Products offered in the Website. For every purchase of the Product offered in this Website, these T&C applies. In case You do not accept the T&C, then the Company has a right to refuse to sell the Product/s.
While making an order and purchasing the Products, You do understand that depending on the Yours residence address custom duties may apply.

YOUR ACCOUNT

If You use this site, You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and You agree to accept responsibility for all activities that occur under your account or password. CandleHand does not sell products for children. Children are not eligible to use Website services, and the Company asks that minors not submit any personal information to us. Company reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at sole discretion. Company may terminate your access or suspend your right to access to all or part of the Website, without notice, for any conduct that Company believes is in violation of any applicable law or is harmful to the interests of another user, associates, or Company.

ORDERS

Once You have placed an order online, You will be sent a confirmation email informing that your order is being processed. If there are any problems with the order Company will inform You as soon as possible.
Company reserves the right to refuse an order for any reason. In such circumstances the You shall be informed and a refund (if pre-paid) will be issued accordingly.

PAYMENTS

Payment can be made by any of the following methods:

Visa
Mastercard
American Express
ApplePay
PayPal

You confirm that the credit or debit card being used is his or is being used lawfully. Please note that all credit/debit cardholders are subject to validation checks and authorization by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorize payment, the Company will not be liable for any delay or non-delivery of merchandise. Company retains the legal ownership of all merchandise until full payment has been made by You and received by Company and legal ownership of the merchandise will immediately transfer back to the Company if the Company refunds any payment for the merchandise to You. Risk in the merchandise transfers to You upon delivery.
You are responsible for the provision of exact billing address, name and surname. Incorrect information may cause a delay in processing Your order.

For all our products Company apply 14 days money-back guarantee.

SHIPPING

Shipping worldwide from Vilnius, Lithuania through DHL service. Orders are shipped within 2 working days after the payments for the orders were received. Shipping price is calculated on the checkout page based on total order weight and shipping address. Please contact hello@candlehand.com for special shipping requests.

HOLIDAY SEASON

Company would like to warn You that during the Holiday season (Nov 15 – Dec 31) real delivery time can change from estimated delivery time on our page due to increased volume of orders for shipping companies. Please contact info@candlehand.com for special shipping requests.

RETURNS

At Candlehand.com, our goal is to make Your online shopping experience as enjoyable as possible. If something should happen to the purchased Product down the road, send an email to hello@candlehand.com and Company shall determine if such product is eligible for free repair.

Nevertheless under the following conditions returns and/or refunds are not applicable:

In case You do not collect the Products in the address, that was provided by You irrespective of the reason the Products were not collected. In such case You are obligated to either cover the costs incurred by the Company for the shipping of the Order one more time or be reimbursed money paid deducted by the costs of shipping incurred by the Company;
In case You collect the Products, yet intend to return the Product within 14 days after purchase. In case You return the Product within the established period, then You are entitled to a refund deducted by the shipping costs, which are incurred by the Company, given the Product returned is intact.

COPYRIGHT

By accessing Website, You acknowledge that this Website contain graphics, code, information, data, software, photographs, videos, typefaces, music, sounds, and/or other material that are protected by copyrights, trademarks, trade secrets, or other proprietary rights, and that rights are valid and protected in all forms existing now or yet to be developed. Permission is granted to electronically copy and print hard copies of pages from these websites solely for personal, non-commercial purposes related to the placement of an order or shopping with candlehand.com. You may not upload, post, reproduce, or distribute in any way content protected by copyright, or other proprietary right, without obtaining written permission from candlehand.com.

PRODUCT DESCRIPTIONS

Company and its affiliates attempt to be as accurate as possible. However, Company does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. All our products are handmade so it may be slightly different color or shape from product description or product photos. Please review our Shipping and Returns Policy for our practices.

SAFETY TIPS

!! Drips while burning. Please burn on a heat resistant surface !! To prevent fire or serious injury. Never leave a burning candle unattended. Keep out of reach of children, pets, and flammable materials. Always leave at least 10cm distance between burning candles. Allow to cool before re-lighting. Burn on a heat-resistant surface. For external use only.

DATA PROTECTION

INTRODUCTION

Company is completely committed to protecting the privacy of our site visitors and customers and also to comply with applicable data protection rules and regulations. CandleHand collect and process Your personal data for the purpose of due access to and usage of the Website and also to in order to perform its contractual obligations.

CATEGORIES OF PERSONAL DATA COLLECTED AND PROCESSED

Candlehand.com collects and processes the following categories of Personal data of the Users:

name, last name, email address, mobile telephone number, address;
account data for the Websites (logins, passwords);
cookies, technical data of Website users.

As regards the data related to bank payment cards (cardholder’s name, card number, card expiry date and CVV-code) Company is considered exclusively as a data controller determining the purposes and methods of data processing. Company engage specialized providers of payment services to act as data processors which gain an exclusive processing of such Personal data.

LEGAL GROUNDS

There are the following legal grounds for collecting and processing of Personal data by Company via use of the Websites by the Users:

consent to collection and processing of Personal data;
fulfillment of Company’s contractual obligations;
compliance with legal requirements applicable to Candlehand;
Company’s legal interest.

PURPOSES FOR COLLECTING PERSONAL DATA

Company collects and processes Personal data of the Users’ of the Website for the following purposes:

creating the Users’ accounts on Website;
providing access for the Users to Website;
ordering Company’s goods, managing such orders;
tracking the preferences of the Users to provide customized information about Company’s goods and Services;
managing subscriptions to newsletter on Company’s goods and Services;
use of feedback forms on Company’s Websites/Mobile Apps;
providing information exchange from the Websites/Mobile Apps via e-mail or social networks;
conducting marketing researches and analysis of trends for improvement of Company’s goods and Services;
improving operations of Company’s Websites/Mobile Apps;
providing information on Company’s goods and Services (newsletters, information on promotions and other marketing events).

DELETION OF DATA

The information saved on our servers under your user account can be deleted at any time upon your request. Please write an email with your request to info@candlehand.com

PROTECTING YOUR SECURITY

Company may use personal information provided by You in order to fulfill necessary anti-fraud checks. This information may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm identity for security purposes.

WEBSITE STATISTICS

Company may record statistics about the number of visitors to this Website or number of purchases made for improvement purposes. This is to help it improve the services to our customers and ultimately provide the most appropriate products.

THIRD PARTY WEBSITES

Website may contain links to and from other websites. If You follow a link to any of these websites, please note that they have their own privacy policies and the Company does not accept any liability for these policies.