Refund & Returns Policy

30-Days Satisfaction Guarantee! 

We want you to be completely satisfied with your purchase from our website. If for any reason you are not happy with your order, we offer a 30-Days Satisfaction Guarantee to ensure your peace of mind.

Return Eligibility:

To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in its original packaging.

Initiating a Return:

If you wish to return an item, please contact our customer service team at hello@candlehand.com within 30 days of receiving your order. You can reach out to us via email or phone to initiate the return process. Our team will guide you through the necessary steps and provide you with a return authorization.

Return Shipping:

Customers are responsible for return shipping costs. We recommend using a trackable shipping service and keeping the receipt as proof of shipment. We do not cover return shipping costs unless the return is due to an error on our part or a defective item.

Refund Process:

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be processed to your original method of payment. Please allow a few business days for the refund to reflect in your account.

Exchanges:

If you would like to exchange an item for a different size, color, or product, please contact our customer service team at hello@candlehand.com. We will guide you through the exchange process, which may involve returning the original item and placing a new order.

Non-Returnable Items:

Certain items, such as personalized or customized products and gift cards are non-returnable.

Damaged or Defective Items:

In the rare event that you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, and we will cover the return shipping costs in such cases.

At CandleHand.com, we value your satisfaction and strive to provide the best possible shopping experience. Our 30-Days Satisfaction Guarantee ensures that you can shop with confidence, knowing that we stand behind the quality of our products. If you have any questions or concerns about our return policy, please don’t hesitate to contact our customer service team at hello@candlehand.com