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INTRODUCTION

Welcome to Candlehand.com website. Please read the following terms and conditions carefully before using this website.If you do not agree then you must not use the website. You must be at least 18 years of age to use this site.

Privacy and security

CandleHand.com respects your privacy and will treat all information confidentially. Please read our Privacy Policy here

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. CandleHand does not sell products for children. Children are not eligible to use Candlehand services, and we ask that minors not submit any personal information to us.. We reserve that the right to refuse service, terminate accounts, remove or edit content, or cancel orders will be at sole discretion. We may terminate your access or suspend your right to access to all or part of candlehand.com, without notice, for any conduct that we believe is in violation of any applicable law or is harmful to the interests of another user, Associates, or candlehand.com

Copyright

By accessing candlehand.com, you acknowledge that these Sites contain graphics, code, information, data, software, photographs, videos, typefaces, music, sounds, and/or other material that are protected by copyrights, trademarks, trade secrets, or other proprietary rights, and that rights are valid and protected in all forms existing now or yet to be developed. Permission is granted to electronically copy and print hard copies of pages from these websites solely for personal, non-commercial purposes related to the placement of an order or shopping with candlehand.com. You may not upload, post, reproduce, or distribute in any way content protected by copyright, or other proprietary right, without obtaining written permission from candlehand.com.

Product descriptions

Candlehand.com and its affiliates attempt to be as accurate as possible. However, Candlehand.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. All our products are handmade so it may be slightly different color or shape from product description or product photos. Please review our Shipping and Returns Policy for our practices.

Orders

Once you have placed an order online, you will be sent a confirmation email informing you that your order is being processed. If there are any problems with your order we will inform you as soon as possible. We reserve the right to refuse an order for any reason. In such circumstances you shall be informed and a refund (if pre-paid) will be issued accordingly.

Payments

Payment can be made by any of the following methods:

  • Visa
  • Mastercard
  • Paypal

You confirm that the credit or debit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorization by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorize payment to diptyque, we will not be liable for any delay or non-delivery of merchandise. We retain the legal ownership of all merchandise until full payment has been made by you and received by us and legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you. Risk in the merchandise transfers to you upon delivery. For all our products we apply 14 days money back guarantee.
Please be sure to provide your exact billing address, name and surname. Incorrect information may cause a delay in processing your order.

Safety tips

To prevent fire or serious injury. Never leave burning candle unattended. Keep out of reach of children, pets, and flammable materials. Always leave at least 10cm distance between burning candles. Container will be hot when candle is lit. Allow to cool before re-lighting. Burn on heat-resistant surface. For external use only.

Company information

“Mandatus “, LTD
Company code : 302569754
Address: Algirdo st. 14 – 15, LT- 03219
Tel. 0037068723803
Vilnius, Lithuania (EU)
info@candlehand.com